Contacting ETC
For questions about product delivery, contact ETC Professional Services. For general information about ETC Concert, your most convenient resources are the references provided in this online help system. To search more widely try the ETC web site at HTTP://www.etcconnect.com/.
Technical questions about ETC Concert and its use, please contact ETC Technical Services department directly at one of the offices listed below. Emergency service is available from all ETC offices outside of normal business hours.
When calling for assistance, please have the following information available:
- Your location and job name
- Version of ETC Concert and the computer operating system used
- A reference list of network equipment including network switches, DHCP Address server, and interfaces
- DMX and sACN control source, if any
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ETC, Inc. Americas Technical Services Department 3031 Pleasant View Road Middleton, WI 53562 800-775-4382 (USA, toll-free) +1-608 831-4116
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ETC GmbH Germany, Austria, Switzerland, Technical Services Department Ohmstrasse 3 83607 Holzkirchen, Germany +49 (80 24) 47 00-0 techserv-germany@etcconnect.com
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ETC Austin High End Systems Products Technical Services Department 2105 Gracy Farms Lane Austin, TX 78758 USA 800-890-8989 (USA, toll-free) +1-512 836-2242
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ETC France France Zone Urbaparc - Bâtiment E 6 Boulevard de la Libération Saint-Denis, 93200 +33 1 4243 3535
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ETC Ltd Europe, Middle East, and Africa Technical Services Department 26-28 Victoria Industrial Estate Victoria Road, London W3 6UU England +44 (0)20 8896 1000
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ETC Asia Asia Technical Services Department Room 1801, 18/F Tower 1, Phase 1 Enterprise Square 9 Sheung Yuet Road Kowloon Bay, Kowloon, Hong Kong +852 2799 1220
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Please email comments about this online help content to: techcomm@etcconnect.com.