Help from ETC Technical Services

If you are having difficulties and your problem is not addressed by this document, try the ETC support website at support.etcconnect.com or the main ETC website at etcconnect.com. If none of these resources are sufficient, contact ETC Technical Services directly at one of the offices identified below. Emergency service is available from all ETC offices outside of normal business hours.

When calling for help, take these steps first:

• Prepare a detailed description of the problem
• Go near the equipment for troubleshooting
• Find your notification number if you have called in previously

Please have the following information handy:

• Product model and serial number (located on the product label)
• DMX or network control source used for system-wide control
• System components (architectural and/or power control, fixtures, control stations, etc)