We may change this Policy from time to time. If we make material changes, we will notify you by revising the date at the top of this Policy and, in some cases, we may provide you with additional notice (such as adding a statement to the Services or sending
you a notification). We encourage you to review the Policy often to stay informed about our information practices and the choices available to you.
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NOTICE OF COLLECTION OF INFORMATION
Information You Provide to Us
We collect information you provide directly to us. For example, we collect information directly from you when you sign up for emails on our Services, create an account, fill out a form, submit or post content through our online community forum, make
a purchase, communicate with us via third-party platforms, participate in a contest or promotion, request customer support, or otherwise communicate with us online. The types of information about you that we collect include your:
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Category
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Examples of
Personal Information Collected
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Identifiers.
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First name, last name, alias, telephone number, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.
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Any personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
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First name, last name, address, telephone number, and financial information.
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Commercial information.
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Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies (including product details, purchase price, and the date and location of the transaction).
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Internet or other electronic network activity information.
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Browsing history, search history, information on a consumer’s interaction with a website, application (e.g., submitting requests for Hog console fixture libraries), or advertisement.
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Sensory data.
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Audio (such as call recordings).
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Professional or employment-related information.
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Name of employer, job title.
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Education information, as defined by the Family Educational Rights and Privacy Act.
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Associated university, college, and/or school and teacher (if you are a student using our ETCnomad Education Package).
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Inferences drawn from other personal information.
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Approximate location based on your IP address.
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Additionally, if you make a purchase, we work with a third-party payment processor to collect and process your payment information.
Information We Collect from Other Sources
Information We Collect from Other Sources
We may obtain information from other sources. ETC obtains the categories of Personal Information listed above from the following categories of sources:
- Directly from you. For example, from forms you complete or products and services you purchase.
- Indirectly from you. For example, when you interact with us through ETC or HES forums, our fixture library, registering for a conference, scheduling a demo, or through our online training Services.
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USE OF INFORMATION
We may use the Personal Information we collect to provide, maintain, and improve the Services, and keep you informed about new products and services. We also use the information we collect to:
- Develop or improve products and services, including to debug and repair errors in our Services;
- Personalize your experience with us;
- Send you technical notices, security alerts, support messages and other transactional or relationship messages;
- Communicate with you about products, services, and events offered by ETC and others and provide news and information that we think will interest you (see the Your Choices section below for information about how to opt out
of these communications at any time);
- Monitor and analyze trends, usage, and activities in connection with our products and services;
- Personalize the advertisements you see on third-party platforms and websites (for more information, see the Advertising and Analytics section below);
- Facilitate contests, sweepstakes, and promotions;
- Sponsor educational or mentorship programs;
- Detect, investigate, and help prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and help protect the rights and property of ETC and others;
- Comply with our legal and financial obligations;
- Create de-identified, anonymized, or aggregated information; and
- Carry out any other purpose described to you at the time the information was collected.
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DISCLOSURES OF INFORMATION
ETC may disclose your personal Information to a third party for a business purpose, including to our service providers.
We disclose your personal information with the following categories of third parties:
- Service providers.
- Third parties with whom you intentionally interact through our program or direct us to share your personal information, including our participating brands.
We may disclose personal information in the following circumstances or as otherwise described in this policy:
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Category of Personal Information
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Recipients and Purposes of Disclosure
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Identifiers
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Vendors of infrastructure and software platform providers, cloud services.
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Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
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Vendors of infrastructure and software platform providers, cloud services.
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Commercial information
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Vendors and service providers, web hosting and internet service providers, information technology, data analytics, customer service, cloud service, marketing, and advertising.
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Internet or other similar network activity
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Vendors and service providers, web hosting and internet service providers, information technology, customer service, cloud service, data analytics, marketing, and advertising.
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Audio, electronic, visual, or similar information.
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Vendors and service providers, web hosting and internet service providers, and information technology.
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Professional or employment related information
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Vendors and service providers, web hosting and internet service providers, information technology, customer service, cloud service, data analytics, marketing, and advertising.
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We do not collect, use, or disclose sensitive personal information for the purpose of inferring characteristics about you.
In addition, we may disclose or use any of the categories of personal information listed above for the following purposes:
- With vendors that access personal information to perform work for us, such as companies that assist us with web hosting, fraud prevention, customer service, and marketing and advertising.
- If you choose to use integrations we offer on our Services, such as Google Maps, we may disclose certain information with the integration partners.
- If we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.
- If we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of ETC, our users, the public,
or others.
- With our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
- In connection with, or during negotiations concerning, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- Between and among ETC and our current and future parents, affiliates, and subsidiaries and other companies under common control and ownership.
- With your consent or at your direction.
We also use and disclose aggregated or de-identified information that cannot reasonably be used to identify you. ETC processes, maintains, and uses this information only in a de-identified fashion and will not attempt to re-identify such information,
except as permitted by law.
RETENTION
We retain personal information for as long as necessary to carry out the purposes for which we originally collected it and for other purposes described in this privacy policy.
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ADVERTISING AND ANALYTICS
We engage others to provide perform related services across the web and in mobile apps. These entities may use cookies, web beacons, SDKs, device identifiers, and other technologies to collect information about your use of our Services and other
websites and applications, including your IP address and other identifiers, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information. This information may be used to deliver
advertising and content targeted to your interests on our companies’ sites or mobile apps to analyze and track data, determine the popularity of certain content, and better understand your online activity. For more information about interest-based
ads, or to opt out of having your web browsing information used for behavioral advertising purposes by companies that participate in the Digital Advertising Alliance, please visit www.aboutads.info/choices.
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TRANSFER OF INFORMATION TO THE UNITED STATES AND OTHER COUNTRIES
ETC is headquartered in the United States, and we have operations and vendors in the United States and other countries. Therefore, we and those that perform work for us may transfer your personal information to, or store or access it in, jurisdictions
that may not provide levels of data protection that are equivalent to those of your home jurisdiction. Where required by law, we provide adequate protection for the transfer of personal data in accordance with applicable law, such as by obtaining
your consent, relying on adequacy decisions, or executing Standard Contractual Clauses.
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YOUR CHOICES
Account Information
You may update and correct certain account information at any time by logging into your account on the Services. If you wish to deactivate your account, please email privacy@etcconnect.com, but note that we may retain certain information as required
by law or for our legitimate business purposes.
Cookies
Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of
our Services.
Communications Preferences
You may opt out of receiving promotional emails from ETC by following the instructions in those communications. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
Links to other Websites and Services
We are not responsible for the practices employed by websites or services linked to or from the Services, including the information or content contained in such websites or services, and this Policy does not apply to them. We provide links to
products available on third-party websites for your convenience. Your browsing and interaction on any third-party website or service, including those that have a link on or to our Services, are subject to that third party’s own rules and privacy
policies. Please read the terms of such websites and applications carefully and exercise care when providing your personal information.
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INFORMATION RELEVANT TO CALIFORNIA AND TEXAS RESIDENTS
Sale of Personal Information
California law requires that we provide transparency about personal information we ”sell.” “Sale” under California law, broadly means scenarios in which we have disclosed personal information with partners in exchange for valuable consideration. In
addition, California and other state privacy laws define “sale” to include disclosure of Personal Information with third parties for monetary consideration. In the preceding twelve (12) months, ETC has not sold personal information.
We do not knowingly sell or share personal information about consumers under the age of 16.
Sharing of Personal Information/Targeted Advertising
The CPRA requires that we notify you if we “Share” your personal information with third parties. For purposes of the CPRA, “Sharing” means that we make available or otherwise disclose your information to third parties for cross-context behavioral
advertising, such as targeting of advertising to you based on your personal information obtained from your activity across businesses, websites, apps, and services other than our Services.
Similarly, Texas’s privacy law requires that we notify you if we use your information for Targeted Advertising. Targeted Advertising means displaying advertisements to you where the advertisement is selected based on personal information obtained
from your activities over time and across nonaffiliated websites or online applications to predict your preferences or interests.
Accordingly, we “Share” and use your information for Targeted Advertising. Specifically, we disclose your identifiers and internet or other network activity with Service Providers and third parties with whom you direct us to disclose your personal
information.
To opt out of targeted advertising, sharing, and sales of your personal information, please follow the prompts here. If you are a California
resident, you may also opt out of certain “sharing,” “targeted advertising,” and “sales” by visiting our Services with a legally recognized universal choice signal enabled (such as the Global Privacy Control). Please note that, depending on which
legally recognized opt-out preference signal you use and whether you are logged into your account with us, our processing of the signal may be limited to the specific browser or device that you are using. You may need to renew your opt-out choice
if you use a different browser or device to access our Services.
Privacy Rights
Subject to certain limitations, you have the right to (1) request to know more about the categories and specific pieces of personal information we collect, use, and disclose, (2) request correction of your personal information, (3) request deletion
of your personal information, (4) opt out of any “sales” or “sharing” of your personal information that may be occurring, and (5) not be discriminated against for exercising these rights. You may make these requests by calling 877-512-2306 or
sending an email to privacy@etcconnect.com. We will verify your request by asking you to provide information related to your recent interactions with us. If you are not satisfied with our response to your Privacy Rights request, you may appeal
that response by submitting this Appeals form (link here).
If we receive your request from an authorized agent and they do not provide a valid power of attorney, we may ask the authorized agent to provide proof that you gave the agent signed permission to submit the request to exercise rights on your behalf.
In the absence of a valid power of attorney, we may also require you to verify your own identity directly with us or confirm to us that you otherwise provided the authorized agent permission to submit the request. If you are an authorized agent
seeking to make a request, please call 877-512-2306.
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ADDITIONAL DISCLOSURES FOR INDIVIDUALS IN EUROPE
If you are located in the European Economic Area (“EEA”), the United Kingdom, or Switzerland, you have certain rights and protections under the law regarding the processing of your personal data. Please refer to this
Global Privacy Policy for additional disclosures that apply to you.
Data Retention
We store personal data associated with your MyETC or HES forum account for as long as your account remains active. If you close your account, we will delete your account data in accordance with our data retention policy; otherwise, we will delete
your account data after six years of inactivity. If you place an order through the ETC Swag Store, we will have to store the personal data relating to such order for at least as long as necessary to fulfill the order and as long as necessary
for compliance with statutory tax and accounting requirements in accordance with our Record Retention Policy, even if you do not have a MyETC or HES Forum account or if your MyETC or HES Forum account has meanwhile been deleted. We store other
personal data for as long as necessary to carry out the purposes for which we originally collected it and for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations.
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CONTACT US
If you have any questions or comments about this notice, the ways in which ETC collects and uses your information described above (and in the Electronic Theatre Controls Privacy Policy),
your choices and rights regarding such use, or how to exercise your rights under California law, please do not hesitate to contact us at:
Phone: 877-512-2306
Email: privacy@etcconnect.com
Postal Address:
ATTN: Office of General Counsel
Electronic Theatre Controls, Inc.
3031 Pleasant View Road
Middleton, WI 53562