Using the EchoAccess® Mobile App

Use the EchoAccess Mobile App in conjunction with the Unison Echo® EchoAccess Interface or the Echo Expansion Bridge to configure and control individual Echo control system components. The EchoAccess Mobile App uses Bluetooth® Smart wireless technology to communicate with the EchoAccess Interface, and Wi-Fi to communicate with the Echo Expansion Bridge.

For best performance and the most recent set of features, use EchoAccess Mobile App v2.3 with EchoAccess Interface v2.3.0 or higher and/or Echo Expansion Bridge v2.3.0 or higher. The features discussed in this help system are available with the latest versions of Echo control system components. The configuration pages displayed by EchoAccess Mobile App for previous versions of components may appear different than what is described in this help system.

Compatible Devices

  • Android:ClosedRun EchoAccess on any device with Android Lollipop or newer. Bluetooth Smart (also known as Bluetooth Low Energy) is required for Bluetooth wireless connections to the EchoAccess Interface and Wi-Fi compatibility is required for Wi-Fi wireless connections to the Echo Expansion Bridge.
  • iOS:ClosedRun EchoAccess on any device with iOS 10 and newer. Bluetooth Smart (also known as Bluetooth Low Energy) is required for Bluetooth wireless connections to the EchoAccess Interface and Wi-Fi compatibility is required for Wi-Fi wireless connections to the Echo Expansion Bridge.

Note:  iPhone 5, iPhone 5c, and iPad 4 devices are no longer supported in EchoAccess version 2.3.348.

Connecting to an Echo control system

To connect to an Echo control system, launch the EchoAccess Mobile App on your compatible device. The Connection page displays for selection of the connection type, either Bluetooth or Wi-Fi. Choose to connect to either a Bluetooth system or a Wi-Fi system by swiping right or left. All systems that are discovered within range will be listed. Demo Mode is only visible as a Wi-Fi or Bluetooth interface choice if Demo Mode is enabled in the Special Control menu.

ClosedBluetooth connection

For connection to the Echo control system using Bluetooth, select the Bluetooth option.

Bluetooth specifications:

All available EchoAccess Interface stations (Echo Bridges) within range will display in the list for selection. Use the wink feature to determine which EchoAccess Interface to select when more than one displays in the list. The symbol at the upper left of the Bluetooth connection screen sorts the Bluetooth connections by signal strength (strongest at the top).

Note:  When you select an EchoAccess Interface with security enabled, you will be prompted to enter a password before connecting to the Echo control system. Security passwords can be set for control and configuration functionality separately.

Note:  When using Bluetooth, ETC recommends a wireless operating distance of no more than 30 ft (9.1 m) between the EchoAccess Interface station and the mobile device running the EchoAccess Mobile App. Walls and other solid objects positioned between the transmitter and the receiver will impact the transmission of the wireless signal. Avoid obstructions when possible.

Selecting an EchoAccess Interface from the list connects to the Echo control system and displays the Preset Control page where you will be able to control presets and zones for each allowed space. The number of spaces configured for the Echo control system is indicated by dots on the bottom of the Preset Control page. Swipe the page to the left or right to access additional spaces.

ClosedWi-Fi connection

For connection to an Echo control system using Wi-Fi, select the Wi-Fi option. A configured Echo Bridge (Echo Expansion Bridge) will display in the list for selection if it has previously been connected using its IP Address. If the Echo Expansion Bridge has never been connected to the EchoAccess Mobile App, you will need to identify the unit by its IP Address.

  1. Click the [Add IP Address] button and enter the Echo Expansion Bridge IP Address. The factory default IP Address is 10.101.19.101.

    Note:  You can find the Echo Expansion Bridge IP Address on the user interface when it is powered.

  2. Click [Ok] to close the "Enter IP Address" dialog.

Selecting an Echo Expansion Bridge connects to the Echo control system and displays the Preset Control page.

Note:  When you select an EchoAccess Interface with security enabled, you will be prompted to enter a password before connecting to the Echo control system. Security passwords can be set for control and configuration functionality separately from the General Configuration .

Note:  If the Echo Expansion Bridge you are expecting to connect to does not display, your Wi-Fi network may not allow multicast traffic. Do the following: 1) enable "Auto Discover" by toggling the Auto Discover switch so the switch is highlighted and the circular handle is on the right end of the slot, 2) manually enter the configured Echo Expansion Bridge(s) IP Address into the application using the [Add IP Address] feature. Once the Echo Expansion Bridge has been discovered and configured for the EchoAccess Mobile App, the device will display in the list for all future connections.

Once connected, you will be able to control presets and zones for each configured space. The number of spaces configured for the Echo control system is indicated by dots on the bottom of the Preset Control page. Swipe the page to the left or right to access additional spaces.

ClosedAuto Discover

Tap the Auto Discover toggle switch to change its position. When the switch is positioned to the right as shown above, EchoAccess will look for devices to connect to via Wi-Fi. When the Auto Discover toggle switch is positioned to the left, EchoAccess will not automatically search for new devices to connect to. This is helpful for finding an Echo Expansion Bridge without having to know and manually add their specific IP address.

Contacting ETC

If you are having difficulties, your most convenient resources are the references given in this document. To search more widely, try the ETC website at etcconnect.com.

If none of these resources is sufficient, contact ETC Technical Services directly at one of the offices identified below. Emergency service is available from all ETC offices outside of normal business hours.

When calling for help, please:

  • Have a detailed description of the problem
  • Be near the equipment for troubleshooting
  • Have a notification number if you have called in previously

ETC Offices:

Americas

ETC, Inc.

Technical Services

3031 Pleasant View Road

PO Box 620979

Middleton, WI 53562

800-775-4382 (USA, toll-free)

+1-608-831-4116

service@etcconnect.com

United Kingdom

ETC Ltd

Technical Services

26-28, Victoria Industrial Estate

Victoria Road,

London W3 6UU England

+44 (0)20 8896 1000

service@etceurope.com

Asia

ETC Asia

Technical Services

Room 1801, 18/F

Tower 1, Phase 1 Enterprise Square

9 Sheung Yuet Road, Kowloon Bay

Kowloon, Hong Kong

+852 2799 1220

service@etcasia.com

Germany

ETC GmbH

Technical Services

Ohmstrasse 3

83607 Holzkirchen, Germany

+49 (8024) 47 00-0

techserv-hoki@etcconnect.com