When reporting problems with the console (known as “bugs”) it is important that the information you provide is as clear and detailed as possible to ensure that the problem can be fixed.
Please follow the guidelines below.
Please report bugs to:
24/7 phone support: +1-512-836-2242
Please include the following information in your bug report:
The piece of hardware that exhibited the problem, including the version number of the software being used.
The actions taken that induce the problem in the first place, including whether the problem is repeatable using the same actions.
The symptoms of the problem.
The network configuration of system.
The type and number of Hog console systems in use
How many DMX Processors and MIDI/Timecode Processors.
What sort of routers/hubs are being used.
Other PC's or applications (such as ArtNet, ETCNet, Web Servers, and so on) that are sharing the same network.
Once a problem has been reported it will often be necessary for the support team at Flying Pig Systems to clarify some of the details and obtain additional information. Typically this ends up with a request for a copy of the show, so a backup of the show should be transferred to a PC where it can be mailed to support@highend.com.
![[Tip]](../images/tip.png) | Tip |
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The version number of the software installed on your console can be found on the System Info pane of the Control Panel window. |
In the event of a failure with Hog 4 PC, it is important to provide as much information as possible. Different computer configurations, other applications, and additional hardware may all have unexpected results. When reporting errors, please provide the following information:
Name
Date
Hog 4 PC software version and build number
Operating system
Computer specifications
Number of displays
Connected USB devices
Networked devices
Other running applications
Detailed description of the problem including instructions to reproduce (if possible) and the exact syntax used
List of any errors reported by the software
If Hog 4 PC crashes or fails, it will output a .dmp file in the application directory, for example ‘C:\Program Files\Flying Pig Systems\Hog4PC’ (if you accepted the default location when you installed Hog 4 PC). Please send this .dmp file along with your bug report to support@highend.com.
Please include the following information in your bug report:
The nature of the problem:
Missing information.
Incorrect information.
Unclear or ambiguous information.
Unable to find information in the index.
The section number where the problem is.
The version number of the manual. In printed and PDF editions, you can find this on the title page at the start of the manual. The on-line help within the console shows the version on the main contents page; you can go to this page by clicking ‘home’ at the bottom of any page.