Using the EchoAccess™ Mobile App

Use the EchoAccess Mobile App in conjunction with the Unison Echo® EchoAccess Interface or the Echo Expansion Bridge to configure and control individual Echo control system components. The EchoAccess Mobile App uses Bluetooth® Smart wireless technology to communicate with the EchoAccess Interface, and Wi-Fi to communicate with the Echo Expansion Bridge.

Compatible Devices

  • Android:ClosedRun EchoAccess on any device with Android Lollipop or newer. Bluetooth Smart (also known as Bluetooth Low Energy) is required for Bluetooth wireless connections to the EchoAccess Interface and Wi-Fi compatibility is required for Wi-Fi wireless connections to the Echo Expansion Bridge.
  • iOS:ClosedRun EchoAccess on any device with iOS 9.3.5 and newer. Bluetooth Smart (also known as Bluetooth Low Energy) is required for Bluetooth wireless connections to the EchoAccess Interface and Wi-Fi compatibility is required for Wi-Fi wireless connections to the Echo Expansion Bridge.

Connecting to an Echo control system

To connect to an Echo control system, launch the EchoAccess Mobile App on your compatible device. The Connection page displays for selection of the connection type, either Bluetooth or Wi-Fi. Choose to connect to either a Bluetooth system or a Wi-Fi system by swiping right or left. All systems that are discovered within range will be listed.

Contacting ETC

If you are having difficulties, your most convenient resources are the references given in this document. To search more widely, try the ETC website at etcconnect.com.

If none of these resources is sufficient, contact ETC Technical Services directly at one of the offices identified below. Emergency service is available from all ETC offices outside of normal business hours.

When calling for help, please:

  • Have a detailed description of the problem
  • Be near the equipment for troubleshooting
  • Have a notification number if you have called in previously

ETC Offices:

Americas

ETC, Inc.

Technical Services

3031 Pleasant View Road

PO Box 620979

Middleton, WI 53562

800-775-4382 (USA, toll-free)

+1-608-831-4116

service@etcconnect.com

United Kingdom

ETC Ltd

Technical Services

26-28, Victoria Industrial Estate

Victoria Road,

London W3 6UU England

+44 (0)20 8896 1000

service@etceurope.com

Asia

ETC Asia

Technical Services

Room 1801, 18/F

Tower 1, Phase 1 Enterprise Square

9 Sheung Yuet Road, Kowloon Bay

Kowloon, Hong Kong

+852 2799 1220

service@etcasia.com

Germany

ETC GmbH

Technical Services

Ohmstrasse 3

83607 Holzkirchen, Germany

+49 (8024) 47 00-0

techserv-hoki@etcconnect.com