Open the control panel (setup, control panel) and select the system info tab. Ensure the serial number of the internal DMX Widget is being reported. (For HedgeHog 4 consoles two DMX Widgets should be reported). If the widget serial is listed then move to step 2 and continue troubleshooting. If it is listed as "not found" then most likely the widget's power and/or USB cable has been disconnected. Access the inside of the console and confirm the widget has power and a good USB connection to the motherboard.

Open the network window (setup, network) and make sure the internal processor is reporting "Outputs Active". If the internal processor is reported as "offline" then log off the show, click on the control panel button in the start window and select the startup tab. Ensure that "run processor" is turned on and set to the appropriate net number. Log back onto the show and check output again. If console is still not outputting DMX then proceed to step 3 and continue troubleshooting.

Double check the patch window and ensure that fixtures are patched to the correct universes and that those universes have the proper processor assignments. This sounds like a simple thing to check but in some cases output is failing only due to a bad patch. If the console is still not outputting dmx then proceed to step 4.

Open the network window (setup, network) and click on the processor to which the fixtures are patched. Click on the settings button. In the settings window navigate to the "Output" tab. Ensure that the console's built-in dmx widget outputs are listed in the output map and that they do not show any error icons.

If a you have performed all the troubleshooting steps in this section and the problem continues to persist then please contact High End Systems technical support for further assistance.