Double check the patch window and ensure that your fixtures are patched to the correct universe. Then open the node settings window and check that propper ArtNet mappings exists for that universe and that no error icons are displayed. This sounds like a simple thing to check but in some cases output is failing only due to a bad patch. If you are still not seeing ArtNet output from the console proceed to step 2.

Open the network window (setup, network) and make sure the internal processor is reporting "Outputs Active". It the processor is being reported as "offline" then log off the show and click on the settings button in the start window. Ensure that "run processor" is turned on and set to the appropriate net number. Log back onto the show and check output again. If console is still not outputting Art-Net the proceed to step 3 and continue troubleshooting.

Open the network window (setup, network) and click on the internal DP8000 to which the fixtures are patched. Click on the settings button. In the node settings window navigate to the "FixtureNet" tab. Ensure that the FixtureNet IP address and subnet are set appropriately for the network. Note: If you make any changes to the FixtureNet IP address or subnet, you must log off and log back onto the show for those new IP address settings to take effect.

Connect a windows computer to the network and run a software application tool such as DMX Workshop. These kinds of software applications allow you to see ArtNet streams on the network and can be used to further help in detecting where the problems might be occurring.

If a you have performed all the troubleshooting steps in this section and the problem continues to persist then please contact High End Stems technical support for further assistance.