| Q: | The visualizer node is showing as "idle" or "offline" in the network
window. |
| A: | Ensure that the "Run Visualizer Stream" option is turned on in the
settings window of the Hog 4 OS start screen. |
| Q: | The visualizer node is not appearing in the network window. |
| A: | Ensure that the "Run Visualizer Stream" option is turned on in the
settings window of the Hog 4 OS start screen. |
| Q: | WYSIWYG isn't showing up in the "detected visualizers" drop down menu of
the visualizer node settings window. |
| A: | Go to WYSIWYG and open the device manager window. Ensure all listed
DP8000s show a status of "connected". If the listed DP8000s show a status of
"connected" and the console still isn't auto-detecting WYSIWYG in the
visualizer node settings window, then proceed with manually entering the IP
address of the WYSIWYG computer and select WYSIWYG from the visualizer
manufacturer. Auto-detection may not be supported by your network's
configuration. |
| Q: | The visualizer node is running but there appears to be a noticeable delay in
responsiveness in the visualizer. |
| A: | If you are using the Hog Connectivity protocol then turn off all art-net output from the
console's internal DP8000. A lack of responsiveness can also be due to an
underpowered graphic card installed on the visualizer machine. |
| Q: | The visualizer node is running but I am getting garbled fixture output in
the visualizer. |
| A: | Ensure that the correct visualizer manufacturer and protocol is selected in the
visualizer node settings window on the console. Then check that the universe
patch settings for each DP and universe are set appropriately in the
visualizer node settings window on the console. If using the CITP visualizer
streaming protocol with Capture ensure that capture 2019.0.13 or newer is
installed. |
| Q: | The visualizer node is running but I am getting absolutely no output data
in the visualizer. |
| A: | Ensure that the visualizer IP address and manufacturer settings are
correct in the visualizer node settings window on the console. For WYSIWYG, ensure the DP8000s listed in the device manager show a status
of "connected". |
| Q: | I've tried everything and the settings all look correct in the console and
in the visualizer application but it still isn't working. |
| A: | Ensure that the visualizer's IP address and console's IP address are set
within the same subnetwork. If you are unsure what this means then try using
the IP address settings from the example figure in section 29.3 and try
again. If you continue to have trouble contact HES support for further
assistance. |